Changing the Outlook on Customer Service

T he telephone has become a major communicating tool for many businesses, and the way it is used can make a big difference for a business’s ...

Customer service has changed quite a bit since commerce first began. And in order for businesses to stay afloat and keep the customers comin...

As a business owner, providing good customer service should be at the heart of your business practices. It should be something that is commu...

Recruiting a new customer service representative for your company is a process, which can become very time consuming and tedious. After all ...

Producing a service oriented culture with in any business is not an overnight activity, where you go to sleep one night and poof, the next m...