As a business owner, providing good customer service should be at the heart of your business practices. It should be something that is communicated on a constant basis to your employees, whether its through frequent staff meeting, or you investing the time and finances on sending your staff to training courses. Either way it should be made a priority if you are to survive in these gloomy global enconomic times.
It all starts with your employees, making sure that they are equiped and capable to handles any situation that may arise from providing their service. After all these are the first and the last persons that your customers are going to be in contact with, and you need to rest assure that they can represent your company to the fullest. That’s why frequent meetings, focused on showing them examples of good customer service and also to identify bad practices that needs to be avoided can go a long way in assuring this.
Another great way of maintaining good customer service is by, encouraging feed back. You should encourage customers feed, where a customer can express their like and dislikes. This form of information can play a key role in improving your customer service, whereby, the information gathered can help you make strategic decision which can shape your serviceto suite the industries present needs.
One last way that will help you maintain these standards, is by recognising and rewarding your staff when it is deserved. Take note of good practices by staff members and highlight it, so everyone can see and follow. You can even make this an in house competition, where the winner is rewarded either through tangible or non tangible means. But most importantly in all this, don’t forget the weak team player, work one on one with them if needed, because if left alone, it can affect your standards where you may least expect it.
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